Orders placed will be dispatched within 24 hours and all orders within UAE will be delivered within 2 days. For all orders placed after 3pm on Thursday, shipping will be processed only on Saturday morning.
UAE - 2 Days - Contact Customer care for urgent processing ( 12-24 hours)
Oman - 2 Days (Custom charges will be paid by Dumdu)
Qatar - 5-7 Working days (Custom charges will be paid by Dumdu)
Bahrain, Kuwait - 7-10 Working days (Custom charges will be paid by Dumdu)
Qatar - Express Shipping available on request - 2 days - Not available for Cash on Delivery Orders
Saudi Arabia - 7-9 working days due to delay in Custom Clearance.(Custom charges will be paid by Dumdu)
US, UK and Rest of world - Shipments are handled by DHL ( Delivery 3-5 Days)
SHIPPING WITHIN UAE.
SHIPPING TO OMAN.
Cash on Delivery available in Muscat, Niswa and Salalah. For other locations contact Customer care by emailing to firstname.lastname@example.org
Free Shipping to Muscat for orders value more than OMR 10, less than order value OMR 10, shipping charge of OMR 1 charged.
To Nizwa and Salalah, shipping charge of OMR 5 applies for order less than value OMR 10, Flat Shipping charge of OMR 3 applies to all orders.
SHIPPING TO DOHA – QATAR:
Cash on Delivery available in Doha - Qatar.
Free shipping to Doha for Order value more than QAR 200.
SHIPPING CHARGE TO QATAR - DOHA
More than QR 200
QR 101 -149
LESS THAN QR 100
CASH ON DELIVERY AVAILABLE IN BAHRAIN.
Cash on delivery available in Bahrain. Free shipping for order value more than BD10. Any order value less than 10 BD, BD 1 will be charged as shipping charge.
Additional shipping charge of BD 4 will be charged to deliver to Durrat Al Bahrain.
No service available in Huwar Island.
Order value less than BD 7 will not be processed.
CASH ON DELIVERY AVAILABLE IN KUWAIT.
Shipping charge of KD 1 will be charged for all orders.
Order value less than KD 10 will not be processed.
Shipping Charge for Saudi Arabia India & Pakistan:
Free shipping to India & Pakistan.
Free shipping to Saudi Arabia for order value more than SR 250. Order value less than SR 250, SR 25 will be charged for shipping.
Shipping Charge for US, UK, Canada, Europe & Australasia
Free Shipping to UK for order value more than GBP 40, Order value less than GBP 40, GBP 5 will be charged for shipping
Free Shipping to US & Canada for order value more than USD 100, Order value less than USD 70, USD 10 & for USD 70-100, USD 5 will be charged for shipping.
Free Shipping to Europe for order value more than € 100 , Order value less than € 70, € 10 will be charged for shipping & for € 70-100, € 5 will be charged for shipping.
Free Shipping to Australia and New Zealand for order value more than AUD/USD 100, Order value less than AUD/USD 100, USD 15 will be charged for shipping.
Rest of the World:
Shipping charge of USD 15 will be charged for order value less than USD 100 and shipping charge of USD 10 applies for all orders more than USD 100.
Currencies will be automatically selected based on location and exchange rate may vary with currencies due to shipping charge, weight, exchange rate fluctuation and our warehouse location. For example, price in INR may not be same in AED due to order placed in INR will be processed by our Indian office and shipped within India. Any manual adjustment of currencies on the website should be accompany with relevant shipping address. Dumdu team holds right to cancel or amend the order which has any discrepancies with shipping address and currency selected.
Clarity of Address during Checkout:
Please include your complete address and landmarks information if any which will help us to deliver your orders promptly.
All Cash on Delivery products will be shipped only after telephonic confirmation with the customer. COD will not be processed without valid contact number and customer verification.
Email us: email@example.com for any clarifications.
Call us or WhatsApp @ +971-55-9845863
All our Shipping and Return policies abide by rules and regulations of Department of Economic Development - Dubai and UAE trade policies. Any change in government policies will reflect on our Policies.
CUSTOMER FRIENDLY RETURN POLICY:
Dumdu’s return policy is very flexible which allows customer to return the purchased product within 7 days from the date of delivery on genuine cases only.
In case of returns due to reciept of damaged products, please intiate return process by clicking here. Addtionally you can email us to firstname.lastname@example.org. Kindly specify the order number in your email preferably with images attached.
Customer can cancel the order before the product is shipped or until order status is " Pending". Once the order is "Processed" or "Shipped", order status cannot be amended, however Dumdu contact customer care desk for any changes after the order is processed. We will try to help our customers.
It is very unlikely customer will receive defective/ wrong products as all our products will go through detailed quality check before despatch to ensure correct and quality products are shipped to our customers .
All our policies abide by rules and regulations of Department of Economic Development - Dubai and UAE trade policies.